Remote and On-Site IT Support Services

Free your team to focus on growth

We spend too much time fixing our technology instead of using it.
Our current IT providers aren’t meeting our needs.
We’re growing, but our technology isn’t keeping up.
We’ve invested in our IT but we aren’t seeing any improvement to business efficiency.
We worry about protecting our data and maintaining our compliance obligations.
We want to increase our team’s job satisfaction so we can attract and retain talented staff.

ProActive Care™ delivers comprehensive IT support services for SMBs and nonprofits.

Everything you need to secure, protect, and maintain your operations

ProActive Care™ provides enterprise-level IT support at an affordable flat monthly rate. 24/7 monitoring? Help desk support? Projects? Managed backups and security? Done! 

ProActive Care™ is your complete solution for a worry-free IT experience. Never worry about IT again!

How DTS ProActive Care™ delivers productivity and peace of mind

The client’s voice

“Before DTS, it was a nightmare.”

Before DTS, we had multiple different providers — it was a nightmare. DTS was able to come in and completely renovate our operation. They set up an effective network, integrated all of our electronic services, phone system, and security. We now have one place to call, somebody who knows all of our systems. They’ve also been the best company we’ve ever worked with, not just in terms of IT, but the overall integrity of the people there.

Dr. Alan Goldhamer

Founder, TrueNorth Health Center
Santa Rosa, California

Why Choose DTS?

Your systems are continuously managed using network monitoring tools that relay the real-time status to our engineers before problems can arise. And if you ever need help, we’re there with unlimited remote or on-site support. 

We’ve been doing this since 2008 and completed ​​100,000+ remote sessions and thousands of on-site visits. And our customer satisfaction scores are steady at 98%+.  

You can leverage our expertise to fill any talent gaps you need but can’t afford. Our IT support service plans are scalable and deliver everything your business needs to make technology work for you. 

Take the next step to learn more about how DTS IT support services can help your business.

Remote and on-site IT support services for businesses and nonprofits since 2008

ProActive Care™ fundamentals take your productivity to the next level:

Unlimited remote or on-site support

When you need help, we’re there — and we care. Whether it’s an application error, a performance problem, or you just have a question, the DTS support team is always ready to help.

24/7/365 system monitoring

Networks must be monitored to keep them healthy. Servers, backups, storage, and malware are just a fraction of the metrics we monitor to ensure system continuity for your business.

Through our investment in the best monitoring tools and our years of continual refinement, our team has an extraordinary ability to take proactive measures to protect your technology.

Business continuity and disaster recovery

A reliable backup system is absolutely critical, so we created ProActive Backup™ powered by Veeam, the global leader in backup technology.

Cloud security services

The DTS Cloud provides your organization with secure applications to meet your productivity needs. These highly cost-effective and scalable applications include:

Vendor management

Because we specialize in the products and services required to build networks, we’re in a unique position to manage your IT vendors for you. Our team serves as the single point of contact and takes full responsibility for all vendors, so you avoid the hassle. We’ll contact them on your behalf to address technical issues, manage their accounts, and negotiate the best pricing. And each vendor issue and resolution is documented for your regulatory compliance.


We believe it’s our responsibility to demonstrate the value we’re providing to your organization. We don’t just tell you what we’re doing to manage your IT, we show you in detailed monthly technology reports, including:

Your monthly system health reports give you a bird’s-eye view of what’s happening on your network and how our team is interacting with your staff and systems.

What the results look like

IT experts with nationwide reach

Since 2008, DTS has been providing IT solutions for small and medium-sized businesses across the lower 48 states from our base in the Bay Area. 

From regulatory compliance, network design, hardware integration, and systems management, DTS does it all.

Wherever you are, contact us today to join our growing list of satisfied clients.

Finding IT support services just became easier:

1. Contact

Book a free discovery call to share your situation and clarify your options.

2. Assessment

Receive your personalized assessment and action plan.

3. Solution

Watch our experts optimize your IT and business security.

Leverage the best in the business

Frequently asked

We are headquartered in California’s Bay Area and provide IT services there as well as all US cities with a population of 75,000 or larger. 

We review and assess all support requests within 60 seconds.

Simply send in a support request to [email protected] or call us at 707-536-9173. We provide comprehensive support both onsite and remote.

We assist our clients in meeting multiple regulatory compliance requirements, including HIPAA, PCI, SOX, and others. 

Yes, we guarantee you’ll love our services. If you believe we haven’t delivered on what we promise in our contract, you have the option to cancel and receive a refund for your last month of service.

Our IT service plans start at just $600 per month for up to 10 users. Learn more here.

DTS was founded in the Bay Area in 2008 by John Newcomb to serve the IT needs of the healthcare industry. Since then, we’ve grown our team and expanded our abilities to secure, protect, and maintain a variety of businesses throughout the US. We now support healthcare, nonprofits, manufacturing, the public sector, and a wide range of professional services like finance and law firms. Learn more here

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