Industries

Public Sector and Local Government IT Support

Productivity and security to help you serve your citizens

Speak with an expert

How DTS helps

Public sector and local government organizations are often defined by bureaucracy and lengthy operational timelines. They can also face financial constraints despite needing critical technology to meet the needs of citizens. For leaders tasked with safeguarding these organizations and keeping them connected, this environment can create major challenges.

If your organization is struggling to find or fund dedicated in-house IT specialists, a partnership with DTS is your ideal, cost-effective solution. Handing over vital functions to an external provider might feel daunting, but our team brings the proven expertise required to keep municipal operations running flawlessly and in compliance with all modern standards.

Our public sector IT support will free you to focus on serving your citizens and meeting your mandate.

Why local governments need managed IT services

Problems you can solve by partnering with DTS

Budget and Staffing Limits

Partner with a trusted guide to help navigate tight financial constraints and personnel shortages while still achieving IT modernization.

Protecting Critical Data

Defend your highly sensitive user and staff information while maintaining complete visibility over all network and security activity.

Legacy Infrastructure and Interoperability

Get modern applications to work with your older systems, or upgrade outdated tools to boost performance and safety.

A Secure Mobile Workforce

Provide safe remote access solutions to meet the growing need for distributed and remote teams.

Safe Vendor Access

Ensure your outside contractors and third-party partners can connect securely without risking unauthorized intrusions or data exposure.

Minimizing User Error

Educate your personnel on deceptive tactics, such as phishing and ransomware, to prevent network breaches.

Everything you need to secure, protect, and maintain your organization

ProActive Care™ provides enterprise-level IT support at an affordable flat monthly rate. 24/7 monitoring? Help desk support? Projects? Managed backups and security? Done!

ProActive Care™ is your complete solution for a worry-free IT experience. Stay focused on your mission and never worry about IT again!

What does a DTS support package for local government look like?

A typical partnership with DTS includes:

High system availability with minimal downtime

24/7/365 monitoring with sub-one minute response times

Comprehensive, fast, and secure wireless access

Professional email with encryption and anti-spam

Multiple measures to address data security, compliance, and liability

Unification of your IT systems and online documentation

Secure password and site-access management systems

Full transparency via detailed monthly reports

Why outsource your IT?

You can stay focused on your constituents and employees, rather than wasting time and energy on managing IT issues.
You can access our wide range of technologies and expertise, saving you the costs of IT procurement or in-house staff.
You gain peace of mind knowing your data security and regulatory compliance are being handled by experts.

These benefits make outsourcing your IT extremely cost-effective. Investing in our services can bring your local government or public sector organization long-term cost savings by reducing manual work, improving resource utilization, and preventing costly downtime due to IT issues.

What can digital transformation do for local government organizations?

US public sector agencies and local governments face a unique set of challenges: tight budgets, legacy technical debt, security threats, and users who expect a consumer-grade digital experience. Digital transformation can help you meet all of these challenges, and we can guide you.

Hardened Cybersecurity and Ransomware Resilience

Migrating from vulnerable legacy systems to compliant cloud platforms and zero-trust architectures drastically reduces your attack surface, protecting sensitive citizen data and critical civic services from devastating ransomware attacks.

Accelerated Constituent Services

Replacing frustrating, paper-based bottlenecks with intuitive, 24/7 self-service online portals accelerates municipal service delivery, eliminates long lines at public offices, and elevates public trust and satisfaction.

Eliminating Inter-Departmental Data Silos

Modern unified cloud platforms break down rigid inter-departmental data silos, enabling seamless, real-time information sharing across agencies. This ensures municipal leaders can make decisions using a single source of truth.

Maximized Productivity Despite Shortages

Automating heavy, paper-based administrative workflows directly combats civic staffing shortages by freeing existing public sector employees from burnout, allowing them to focus on high-value, constituent-facing work.

Advanced Analytics for Resource Allocation

Digitizing centralized infrastructure allows local governments to deploy advanced analytics and artificial intelligence, turning raw municipal data into actionable insights for optimizing tight budgets and predicting public safety risks.

Streamlined Compliance and Public Transparency

Digitizing public records and automating compliance workflows drastically reduces the time spent fulfilling FOIA requests while proactively promoting transparency through publicly accessible civic data dashboards.